Home // Refund Policy 

Effective Date: [01-09-2025]

At Kesariya, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy as outlined below.

1. Eligibility for Refunds

1.1 Return Window: Refunds are eligible for items returned within 7 days of delivery. Returns beyond this period will not be accepted.

1.2 Condition of Products: Products must be returned in their original condition, unused, and in the original packaging. Items that show signs of use, wear, or damage will not be eligible for a refund.

1.3 Non-Refundable Items: Certain products are non-refundable, including:

• Personalized or custom-made items.

• Items marked as “Final Sale.”

• Perishable goods or consumables.

2. Initiating a Return

2.1 Contact Customer Support: To initiate a return, contact our customer support team at [Insert Email Address] or call us at [Insert Phone Number]. Provide your order details, including the order ID, product name, and reason for the return.

2.2 Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions for shipping the product back to us.

3. Shipping for Returns

3.1 Customer Responsibility: The cost of return shipping is the customer’s responsibility unless the product is defective or incorrect.

3.2 Defective or Incorrect Items: If the return is due to a defective or incorrect product, Kesariya will cover the return shipping costs. Proof of the defect or error may be required.

4. Processing Refunds

4.1 Inspection: Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria.

4.2 Refund Timeline: Refunds will be processed within 7-10 business days after the returned item passes inspection.

4.3 Refund Method: Refunds will be credited to the original payment method. For COD orders, refunds will be issued via bank transfer or store credit.

5. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please contact our customer support team to check stock availability and further instructions.

6. Cancellations

6.1 Order Cancellations: Orders can be canceled within 2 hours of placement. After this window, cancellation may not be possible if the order has already been processed or shipped.

6.2 Refund for Canceled Orders: Refunds for canceled orders will be processed within 5-7 business days.

7. Contact Us

For questions or assistance with returns and refunds, contact us:

• • Email: mkheda@gmail.com

  • Phone: 8073383878, 6366444013

  • Address: [

    Nagarathpete
    Shanti Complex, Dharmaraya Swamy Temple Rd, Medarpet, Kumbarpet, Ganigarpet, Nagarathpete, Bengaluru, Karnataka 560002

    RV Road
    155, Rashtriya Vidyalaya Rd, Vishweshwarapura, Basavanagudi, Bengaluru, Karnataka 560004

    Jolly Mohalla
    90, Poorna Venkata Rao Rd, Jolly Mohalla, Ranasinghpete, Sultanpete, Bengaluru, Karnataka 560053

    Kesariya (Vardhaman International)
    FOOD STREET, NO.69 , MARKET ROAD, Sajjan Rao Cir, Vishweshwarapura, Bengaluru, Karnataka 560004

    Magadi Road
    railway compound, Shop no : 8 , ground floor No 8, Sankalp business bay, Magadi Main Rd, near sri angala Parmeshwari temple, Bengaluru, Karnataka 560023

    Kesariya (Vardhaman International)​
    # 469 , 12th Main Road, 55th Cross Rd, 3rd Block, Bengaluru, Karnataka 560010

    ]

Thank you for shopping at Kesariya. Your satisfaction is our priority, and we strive to provide a hassle-free shopping experience.