Refund Policy for Kesariya

Effective Date: 26th Feb, 2025

At Kesariya, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy as outlined below.

1. Eligibility for Refunds

1.1 Return Window

Refunds are eligible for items returned within 7 days of delivery. Returns beyond this period will not be accepted.

1.2 Condition of Products

Products must be returned in their original condition, unused, and in the original packaging. Items that show signs of use, wear, or damage will not be eligible for a refund.

1.3 Non-Refundable Items

• Personalized or custom-made items.
• Items marked as "Final Sale."
• Perishable goods or consumables.

2. Initiating a Return

2.1 Contact Customer Support

To initiate a return, contact our customer support team at mkheda@gmail.com or call us at 8073383878, 6366444013. Provide your order details, including the order ID, product name, and reason for the return.

2.2 Return Authorization

Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions for shipping the product back to us.

3. Shipping for Returns

3.1 Customer Responsibility

The cost of return shipping is the customer’s responsibility unless the product is defective or incorrect.

3.2 Defective or Incorrect Items

If the return is due to a defective or incorrect product, Kesariya will cover the return shipping costs. Proof of the defect or error may be required.

4. Processing Refunds

4.1 Inspection

Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria.

4.2 Refund Timeline

Refunds will be processed within 7-10 business days after the returned item passes inspection.

4.3 Refund Method

Refunds will be credited to the original payment method. For COD orders, refunds will be issued via bank transfer or store credit.

5. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please contact our customer support team to check stock availability and further instructions.

6. Cancellations

6.1 Order Cancellations

Orders can be canceled within 2 hours of placement. After this window, cancellation may not be possible if the order has already been processed or shipped.

6.2 Refund for Canceled Orders

Refunds for canceled orders will be processed within 5-7 business days.

7. Contact Us

For questions or assistance with returns and refunds, contact us:

Email: mkheda@gmail.com

Phone: 8073383878, 6366444013

Address: [Insert Physical Address]

Thank you for shopping at Kesariya. Your satisfaction is our priority, and we strive to provide a hassle-free shopping experience.